Order Processing

All orders are shipped from our logistics centre in Katwijk, the Netherlands. Orders are processed on the next business day after receiving your order confirmation, unless changes are required. You will receive a shipping confirmation email once your order has been dispatched.

Processing times may be longer during peak periods, holidays, or promotional events.

Shipping Zones & Rates

Zone	Estimated Delivery Time	Free Shipping Threshold	Shipping Cost (excl. VAT)
Netherlands	1–2 business days	Orders over €150	€20 fixed
EU -Zone 1 Austria, Belgium, Denmark, Germany, Luxembourg, United Kingdom	3-5 business days	Orders over €300	€20 fixed
EU -Zone 2 Finland, Ireland, Italy, Norway, Spain, Sweden	3-5 business days	Orders over €500	€25 fixed
EU -Zone 3 Czechia, Poland, Portugal	3-5 business days	Orders over €500	€30 fixed
EU -Zone 4 Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia	3-5 business days	Orders over €500	€40 fixed
EU -Zone 5 Cyprus, Greece, Malta, Switzerland	3-5 business days	Orders over €500	€50 fixed
Non-EU Countries	5-7 business days	N/A	€40,0–€50,0
International (RoW)	5–10 business days	N/A	Upon request

Shipping charges will be calculated and displayed at checkout.

Free shipping thresholds and delivery estimates may vary by region.

For international orders, any customs duties or import taxes are the responsibility of the customer.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number.

Please allow several hours for tracking information to update.

If you haven’t received your order within 7 days of shipment confirmation, please contact us at sales@or-tea.com with your name and order number.