1. Company Information
Or Tea Europe BV
Kennemerplein 6-14, 2011MJ Haarlem
The Netherlands
Email: info@or-tea.com
TAX/VAT Number: NL856082776B01
2. Information We Collect
When you visit our Site, we automatically collect certain information about your device, including:
- Your web browser type and version
- IP address
- Time zone
- Cookies installed on your device
- Pages or products viewed
- Search terms used to find our Site
- How you interact with our Site
We refer to this as Device Information. We collect it using:
- Cookies – data files placed on your device, often containing an anonymous unique identifier
- Log files – track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and date/time stamps
- Web beacons, tags, pixels – electronic files used to record browsing information
When you make or attempt to make a purchase, we also collect:
- Name
- Billing address
- Shipping address
- Payment information (card details processed securely via our payment provider)
- Email address
- Phone number
We refer to this as Order Information.
3. How We Use Your Information
We use the information collected to:
- Fulfil orders (including processing payment, arranging shipping, providing invoices/order confirmations)
- Communicate with you
- Screen orders for potential fraud or risk
- Provide personalised product recommendations or marketing (where legally permitted)
- Improve and optimise our Site
4. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business, such as:
- Odoo – our ecommerce and ERP platform provider
- Freightways/WICS – our logistics and shipping partner
- Payment service providers – to securely process transactions
We may also share information to comply with legal obligations or respond to lawful requests.
5. Behavioural Advertising
We may use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you. You can opt out at any time by clicking the “unsubscribe” link in our marketing emails.
6. Your Rights (EEA & UK Customers)
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Object to processing for marketing purposes
- Request a copy of your data in a portable format
To exercise these rights, please contact us at info@or-tea.com.
7. Data Retention
We retain Order Information for our records unless you request deletion. Device Information may be retained for analytical purposes for a limited period.
8. Changes
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.